PRIVACY POLICY

Last Updated: March 30, 2025

1. INTRODUCTION

CodeSnatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Platform, including:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we may collect includes:

Identity Information: Name, username, email address, and profile picture
Account Information: Password and account settings
Profile Information: Any additional information you choose to provide in your profile or bio section
Technical Information: IP address, device information, browser type, operating system, and other technology identifiers on your devices

We do not collect or store sensitive financial information such as credit card numbers, bank account details, or billing addresses in our database. Payment processing is handled by secure third-party payment processors (such as Stripe), who collect and process financial information according to their own privacy policies.

2.2 Non-Personal Information

Non-personal information is data that cannot be used to identify you. The non-personal information we may collect includes:

Usage Data: How you interact with our Platform, including pages visited, features used, time spent, and other similar information
Analytics Data: Performance metrics, traffic patterns, and other analytical data to improve our Platform
Aggregate Data: Statistical or demographic data that does not directly reveal your identity

2.3 User Content

We collect Content that you create, upload, or share on our Platform, including:

Code snippets, solutions, and projects
Articles, tutorials, and other educational content
Comments, reviews, and feedback
Communications with other users

2.4 Information Collected Through Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Platform. For more information about our use of these technologies, please see Section 16 on Cookies and Tracking Technologies.

3. HOW WE COLLECT YOUR INFORMATION

We collect information through various methods, including:

3.1 Direct Collection

Information you provide to us when you:

Register for an account
Complete your profile
Make a purchase or sale
Upload Content
Participate in forums or discussions
Contact our support team
Respond to surveys or questionnaires

3.2 Automated Collection

Information collected automatically when you:

Visit or interact with our Platform
Use our services
Open emails from us

3.3 Third-Party Sources

Information we may receive from third parties:

Social media platforms when you connect your account
Payment processors for transaction information
Marketing partners and analytics providers
Publicly available sources

4. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including to:

4.1 Provide and Maintain our Platform

Create and manage your account
Deliver the services you request
Process transactions and send related information
Provide technical support
Develop new features and improve existing ones

4.2 Personalize Your Experience

Customize content and recommendations
Deliver personalized learning paths
Suggest relevant content and connections
Provide targeted advertisements

4.3 Communicate with You

Send administrative notifications
Provide updates about your account or the Platform
Respond to your inquiries and requests
Send marketing communications (subject to your preferences)
Conduct surveys and collect feedback

4.4 Analyze and Improve our Platform

Monitor and analyze usage patterns and trends
Perform research and development
Test and troubleshoot new features
Generate anonymous, aggregate statistics

4.5 Protect our Platform and Users

Detect and prevent fraud, spam, abuse, and security incidents
Enforce our Terms and Conditions
Protect the rights, property, and safety of CodeSnatch and others

4.6 Legal Compliance

Comply with applicable laws, regulations, and legal processes
Respond to lawful requests from public authorities

5. HOW WE SHARE YOUR INFORMATION

We may share your information with the following categories of recipients:

5.1 Other Users

Profile information visible to other users according to your privacy settings
Content you post publicly on the Platform
Information shared through collaborative features

5.2 Service Providers

Payment processors to handle transactions
Cloud storage providers to store your data
Analytics providers to help us understand user behavior
Marketing services to deliver promotional communications
Customer support services to assist with inquiries

5.3 Business Partners

Companies we partner with to offer integrated services or promotions
Recruitment agencies when you opt to share your information

5.4 Legal Requirements

In response to a subpoena, court order, or other legal process
To comply with legal obligations
To protect our rights, property, or safety, or that of our users or others

5.5 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets
As part of due diligence for such transactions

6. AI TECHNOLOGY AND DATA PROCESSING

6.1 AI Agents and Features

CodeSnatch uses artificial intelligence technology to power various features, including:

AI-assisted code generation and interpretation
AI Agents for completing tasks and projects
Personalized learning recommendations
Automated code review and feedback

6.2 Training and Improvement

To develop, train, and improve our AI systems, we may use:

De-identified versions of user Content
Anonymized usage patterns and interactions
Aggregated statistics about Platform usage

This information helps us enhance the functionality, accuracy, and performance of our AI features to provide you with a better experience.

6.3 Automated Decision-making

Our Platform may make automated decisions, such as:

Content recommendations based on your interests and behavior
Skill assessments based on your performance
Matching for job opportunities or collaborations

You can request human review of any automated decision by contacting our support team.

7. DATA RETENTION

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position

When we no longer need your information, we will securely delete or anonymize it so that it can no longer be associated with you.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication mechanisms
Secure data storage practices
Staff training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location, you may have various rights regarding your personal information:

9.1 Access and Portability

Request a copy of your personal information
Receive your data in a structured, commonly used format

9.2 Correction and Update

Correct inaccurate or incomplete information
Update your personal details

9.3 Deletion and Restriction

Request deletion of your personal information
Restrict processing of your data in certain circumstances

9.4 Objection and Withdrawal of Consent

Object to processing of your personal information
Withdraw consent previously provided

9.5 Marketing Preferences

Opt out of marketing communications
Control the promotional content you receive

To exercise these rights, please visit your account settings or contact us using the information provided in the "Contact Us" section below.

10. CHILDREN'S PRIVACY

Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. INTERNATIONAL DATA TRANSFERS

We operate globally and may transfer your information to different countries around the world, including countries that may have different data protection laws than your country of residence. When we transfer your information internationally, we implement appropriate safeguards in accordance with applicable law to ensure your information receives adequate protection.

12. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites, services, or content that are not owned or controlled by CodeSnatch. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services that you visit or use.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on this page and changing the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. SPECIFIC REGIONAL PROVISIONS

14.1 European Economic Area (EEA), UK, and Switzerland

If you are located in the EEA, UK, or Switzerland, the following additional information applies:

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Performance of a contract when we provide services you request
Legitimate interests, which are not overridden by your interests or fundamental rights and freedoms
Compliance with legal obligations
Consent you provide, which you can withdraw at any time

International Transfers

For transfers outside the EEA, UK, or Switzerland, we implement appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules
Other valid transfer mechanisms

Additional Rights

You have the right to:

Lodge a complaint with a supervisory authority
Not be subject to a decision based solely on automated processing
Receive certain notifications in the event of a data breach affecting your personal information

14.2 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

Right to Know

You can request information about:

Categories of personal information we collect
Specific pieces of personal information we have about you
Categories of sources from which we collect information
Our purposes for collecting or selling information
Categories of third parties with whom we share information

Right to Delete

You can request that we delete your personal information, subject to certain exceptions.

Right to Opt-Out

You can opt out of the sale or sharing of your personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request through our website or contact us using the information in the "Contact Us" section.

14.3 Canadian Residents

If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws provide you with specific rights regarding your personal information.

Consent

We will obtain your consent when we collect, use, or disclose your personal information, except where permitted or required by law.

Additional Rights

You have the right to:

Access your personal information
Challenge the accuracy and completeness of your information
Withdraw your consent, subject to legal or contractual restrictions

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@codesnatch.io

We will respond to your inquiry as soon as reasonably possible and within the time limits prescribed by applicable law.

16. COOKIES AND TRACKING TECHNOLOGIES

16.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

16.2 How We Use Cookies

We use cookies and similar tracking technologies for the following purposes:

Essential Cookies: These are necessary for the operation of our Platform. They enable basic functions like page navigation, security features, and access to secure areas of the Platform.
Analytical/Performance Cookies: These help us understand how visitors interact with our Platform by collecting and reporting information anonymously. We use this information to improve how our Platform works.
Functionality Cookies: These allow our Platform to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
Targeting/Advertising Cookies: These are used to track visitors across websites. They are designed to display ads that are relevant and engaging for the individual user.

16.3 Third-Party Cookies

Some cookies are placed by third parties on our Platform. These third parties include analytics providers (like Google Analytics) and advertising networks. We do not control the operation of third-party cookies, and they are subject to the privacy policies of the respective third parties.

16.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

Delete existing cookies
Block or allow cookies
Configure your browser to notify you when cookies are being set

Please note that disabling certain cookies may affect the functionality of our Platform.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

By using the CodeSnatch platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.